12/10/2023 0 Comments Phase 10 alternate phases![]() ![]() ![]() Only 4 of the 32 items on the HCAHPS survey explicitly are given the heading: “your care from nurses.” However, other HCAHPS items arguably reflect the work of nurses and ask about, for example, how patients' pain was managed, how responsive staff were to requests for help, environmental quietness and cleanliness, medication teaching, and discharge planning. This survey was created to facilitate public reporting of patient experience data so that consumers could compare hospital scores and make informed choices and hospitals could see their strengths and weaknesses with regard to patients' experiences ( Centers for Medicare and Medicaid Services, 2012). A primary way in which patients' experiences are measured in the United States (US) is by the Consumer Assessment of Healthcare Providers and Systems–Hospital (HCAHPS) survey. Patients' experiences are defined as their perceptions of phenomena for which they are the best or only sources of information, such as personal comfort or effectiveness of discharge planning. Patients' experiences in hospitals are important indicators of the quality of hospital care ( Epstein, Fiscella, Lesser, & Stange, 2010).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |